HR + Legal. Your workplace, even better.
It’s never been more critical to have the right support to navigate change, maximise performance, and protect your business. Source HR combines operational and strategic HR services with specialist employment and immigration law support to help businesses manage the full spectrum of workplace matters.
For an agreed monthly fee, you get integrated on tap advice and services from a team of senior HR consultants and lawyers to ensure best practice workplaces as well as Fair Work and Migration Regulations compliance. Your team gets to know your business intimately and builds a deep, supportive relationship to provide in-house style expertise that is tailored to your business needs.
In partnership with Gilton Valeo, who specialises in immigration services and visa compliance, Source HR includes immigration law support, combined with all the HR functions and employment law expertise, in one seamless package.
- GREATER SUCCESS THROUGH YOUR PEOPLE
- MINIMISE RISK, PROTECT YOUR BUSINESS
- ON TAP TEAM OF HR & EMPLOYMENT LAW EXPERTS
We always work on an agreed price basis, with no hidden fees or hourly rates.
With a monthly retainer you receive unlimited HR support that is tailored to your business needs, for an agreed monthly fee.
SERVICES TO MOVE YOUR BUSINESS FORWARD
The areas that we can support you with include:
- General HR and employment law queries
- Employment contracts and independent contractor agreements
- Award interpretations and guidance
- Talent acquisition
- Employee on-boarding
- Remuneration and incentive
- HR policies and procedures
- Learning & development
- Coaching, mentoring, training workshops
- Work health & safety and employee welfare
- HR strategy e.g. succession planning, change management
- Performance, conduct and terminations
- Fair Work claims
Source HR Templates
Could your business benefit from a comprehensive suite of ready-to-use HR templates, to manage your workplace with confidence?
You can purchase 60+ ready-to-use, Fair Work compliant HR templates, covering everyday employment and workplace matters, from onboarding to termination. All documents have been created by Source’s employment lawyers and HR specialists and are legally compliant.
The templates include plain English employment contracts, workplace polices, people management and termination documents.
All templates are:
- Fully up to date with the latest developments in employment law and HR best practice
- Simple, clear and easy to use
- Fair Work compliant
- Provided as Microsoft Word docs, so they are fully editable
Purchase the suite of templates at sourcehrtemplates.com.au
Or download the brochure to learn more.
Source can create a tailored, all-in-one guide for your employees, to ensure everyone is on the same page. Streamline onboarding, create a culture aligned to your business goals and values, and mitigate risk by ensuring all your employees know what they need to be safe and productive.
Tailored to your business, your Employee Handbook will reflect your brand, and be a valuable reference guide for all employees.
Your Handbook will introduce employees to your business’ unique workplace requirements and culture, and include 10 HR policies that have been created by Source’s HR specialists, in consultation with our employment lawyers. The policies are fully up to date with the latest developments in employment law and HR best practice, and are tailored to your business.
We can create a handbook from scratch, or review and develop what you already have, to ensure it is comprehensive, best practice, legally compliant and professionally produced.
The Handbook typically includes:
- Personal welcome to employees
- About your business, mission, values
- Culture matters
- Working at your business information
- Code of conduct
- Bullying, harassment and discrimination policy
- Workplace health & safety policy
- Drug and alcohol policy
- Remote working policy
- Flexible working arrangements policy
- Leave policy
- Internet, e-mail and telephone policy
- Application of company policies and procedures
- Breach of company policies and procedures
EMPLOYEE ENGAGEMENT SURVEY
Employee engagement surveys provide rich insights into the satisfaction and needs of your workforce that you can use to improve your employee experience and grow your business.
Source offers an employee engagement survey program that’s tailored to your business needs. With many years of engagement survey expertise, our HR specialists work closely with you to create an employee survey and manage the process from beginning to end, and ensure your employees feel confident to respond honestly. We help you make sense of the results with powerful insights and actionable recommendations to drive meaningful change.
Measuring your employees’ sentiments via a survey is an important part of understanding and improving engagement across your teams. It allows you to respond meaningfully to concerns, make strategic decisions, implement changes, and mitigate risk.
Greater employee engagement leads to improved productivity and staff retention, and better customer experience. Conversely, poor employee engagement can lead to higher absenteeism, conflict, performance issues or customer complaints.
The Employee Survey package is priced competitively, agreed up-front and tailored to your business.
The employee engagement survey program includes:
- Consultation to ensure alignment with your business culture and goals
- End-to-end project management
- Customised employee communications for before, during and after the survey
- Creating and running the survey anonymously
- Results analysis, segmented as needed depending on the size of your business
- Reporting and recommendations.
FIND OUT MORE
A case study
IT services company Impact IT Co* is a rapidly expanding professional services business with 50 employees. Impact IT turned to Source HR for assistance with challenges they were experiencing within their business.
- Bullying complaint. The first challenge was a bullying complaint they had received from an employee in relation to their manager. Impact IT wasn’t sure how to deal with the complaint or the potential risk involved in not resolving it in line with employment legislation.
- Underperformance. The second issue was employee underperformance and decreased productivity across a couple of teams. There was no process in place to measure performance in the business, and only limited accountability for employees, which was in turn impacting on performance.
Source HR solutions
Resolving the bullying complaint
Source HR talked Impact IT through the process of how to deal with the bullying complaint, in line with employment legislation. Communication is key to avoid any escalation and to resolve the issue. The first step is to confidentially discuss the complaint with the employee. Understanding their desired outcome and supporting them to avoid potential health and safety risks is an important part of this. The next steps would be driven by the initial meeting with the employee. Possible steps include mediation, conducting an impartial investigation, and based on the findings, potentially disciplining or terminating the employee that the complaint was made about.
“Impact IT retained both employee and manager, which was a huge benefit given the competitive industry”
In this particular situation, it was very evident from the first meeting that the employee just wanted certain behaviours of their manager to change. Source HR suggested that Impact IT ask the employee to consider a mediation with the Manager, which is a much simpler, positive and less time-consuming way of resolving the complaint. The employee agreed. Through mediated conversations, the manager was made aware of the impact of their behaviour, and both the manager and employee were supported over the coming weeks to ensure positive change. Impact IT retained both employee and manager, which was a huge benefit given the competitive industry.
On the back of this, we discussed how Impact IT could mitigate against this situation occurring again. Unfortunately, Impact IT had no policies covering bullying and harassment. As well as this, no management training took place, meaning employees were unaware of the boundaries between reasonable management and what could be deemed as bullying in the workplace.
Source HR created a policy on bullying, discrimination and harassment that was tailored specifically for Impact IT. Additionally, we provided a training session on effective management, how to avoid bullying in the workplace, and created a grievance policy to ensure the right steps are taken in the unlikely case of another employee complaint.
Turning employee underperformance around
After discussing the performance issues in the business, it became clear that Impact IT had no process or policy that outlined standards and expectations. This meant managers and employees had nothing to refer to, and the performance issues were not being addressed.
“Performance instantly improved across the board, as employees were being held accountable to goals and felt supported.”
Source HR implemented a quarterly performance check-in discussion, along with guidance on how to conduct more frequent informal discussions. Managers were encouraged to meet with their staff at least fortnightly for one-on-one to discuss performance, touching on the quarterly reviews, providing recognition or constructive feedback, and lending support where needed. A template was provided for this meeting to assist managers with the conversation and keep consistency.
Additionally, Source HR provided Impact IT with a step-by-step process to deal with consistent under-performance and protect the business against risk, if they were to discipline or terminate an employee due to consistent underperformance.
Performance instantly improved across the board, as employees were being held accountable to goals and felt supported.
*Business name has been changed
Need a helping hand?
If your business could benefit from HR guidance and assistance, contact Hayley Furer on 0451 110 745.
Source HR offers multiple HR solutions for businesses, including putting policies and procedures in place, mitigating against risk, assisting your business with change management, managing your talent effectively, organisational design to improving management capability and productivity. To understand how Source HR could benefit your business, check out the services we offer under an agreed-price monthly retainer.